Data + AI: The Intelligent Edge

A woman seated at a desk, focused on her laptop, surrounded by a tidy workspace and soft lighting.

Amplify Human Potential with AI

In the increasingly complex world of auto claims and repair, AI is a strategic lever for progress.

Advances in vehicle technology and skilled labor shortages are putting tremendous pressure on the industry. Costs are increasing as customer expectations continue to grow and change. On top of all this, the industry is flooded with data. Humans alone cannot sustain the mental load that comes with today’s complexity.

Close the labor gap by guiding newer employees to become experienced professionals faster.

Automate routine tasks, making way for more human interactions in the moments that matter most.

Improve workflows and outcomes with earlier access to key data, routed to the right people at the right time.

AI in Practice

Purposeful innovation is what we do. We combine decades of experience and technology leadership to deliver AI solutions that just work for our industry. Today, we employ:

Predictive AI

Leveraging historical data to inform decisions earlier, improving outcomes and team efficiency.

Deep Learning AI

Applying computer vision to photos and videos to help customers gain insights that can speed and improve decisions and tasks, including repairability determinations, estimate creation, repair vs. replace decisions, injury predictions, subrogation demands, and more.

Generative AI

Synthesizing high volumes of data to help service insights that trigger faster actions and streamline customer communications.

Proven Impact

Impactful AI doesn’t happen overnight. Our work and investment in AI spans more than a decade.

Our advanced AI magnifies the power of the CCC IX Cloud. It proactively delivers insights about events happening in the claims and repair process, cascades information to the right people at the right time, and powers dozens of applications that our customers already use today.

CCC’s insurance and repair customers are improving efficiency and decision-making by using our AI to:

Predict vehicle damage and costs
Generate subrogation demands
Deliver data earlier
Identify potential injuries
Convert vehicle damage photos into line-by-line estimates
Automate total loss predictions

A smiling man wearing a blue vest is holding a tablet computer, showcasing a friendly and approachable demeanor.

Our dedicated teams are delivering solutions to drive the industry forward.

100+

Data & computer scientists, engineers, and physicists

4,000+

Collision repairers using CCC’s AI solutions

100+

Auto insurers using
CCC’s AI solutions

AI-Powered Solutions

CCC's proven AI solutions span the end-to-end claims and repair process. Check out our featured solutions.

Man analyzing the collision damage using AI holding a tablet

Collision Repair

Jumpstart the estimating process with AI that pre-populates estimate lines based on photos of vehicle damage. Repairers set their own confidence thresholds for AI, with final estimate approvals made by human estimators.

Learn More

Two business people looking at papers and a tablet

Claims Handling

Leverage our advanced AI to simplify time-consuming claims handling tasks immediately after First Notice of Loss. Analyze photos from various sources for more consistent decisions and faster claim resolution.

Learn More

People having a work meeting and smiling

Claims Management

Drive better, faster decisions throughout the claims process with AI, from auto physical damage (APD) to casualty claims. Streamline workflows and analyze vast amounts of data to drive more confident decisions.

Learn More

Woman holding a phone and looking at a laptop screen

Subrogation

Streamline subrogation by leveraging AI and advanced technology. Inbound demands are quickly synthesized to speed up the claims review process, improve cycle time, and reduce manual intervention. Or review claim data and recommend files be routed to outbound subrogation for potential recovery.

Learn More