Overall repairable appraisal counts for the industry were down -14.9 percent in August 2020 versus August 2019. Severe weather in the Northeast from Hurricane Isaias, significant hail in SD and MN along with a dangerous derecho event in IA and IL led to an increase in comprehensive losses in the first half of the month. […]
National U.S. July 2020 repairable appraisal counts continue to recover, albeit slowly. After a decline of -45 percent in April 2020, repairable appraisal counts were down only -20.5 percent in July 2020. With new cases of the COVID-19 virus surging in areas of the country, and numerous areas stalling re-opening, it’s perhaps not surprising that […]
Industry-wide repairable appraisal counts saw further recovery in June 2020 versus June 2019, with counts down across all loss categories only -25.7 percent versus -34.5 percent in May 2020. Overall, Q2 2020 repairable appraisal counts were down -35.0 percent, with every state registering a decline from Q2 2019, despite several states such as South Dakota […]
CCC announces today significant growth in the adoption of its parts eCommerce and marketing capabilities, signaling a shift in how collision parts are promoted and purchased within the industry. The volume of electronic parts orders through its system by collision repairers has grown nearly 20x over four years. The company also reports that daily live […]
Miles driven and daily traffic volume fell sharply in mid-March, as states began to issue shelter-at-home directives. At its lowest point, nationwide passenger vehicle travel was down nearly 50 percent. Not surprisingly, CCC saw a significant drop in auto claims activity. While volume in January and February 2020 was essentially flat to the same period […]
Insurance carriers show strong growth and sustained use of photos as a method of inspection in response to COVID-19. CCC Information Services Inc. (CCC) reports today that photo estimates and AI-supported claims have expanded at a record pace exceeding double-digit growth since the beginning of the year. The rapid adoption of digital technology is in […]
In a recent article for Property Casualty 360, CCC’s CCC’s senior Vice President of Product Management, Strategy Jason Verlen explored some new dynamics that we’re seeing unfold within the insurance claims industry as a result of the coronavirus pandemic. Jason writes, “The spread of COVID-19 has dramatically changed our world, upending everything from our daily […]
Through CCC ONE® UpdatePlus, collision repairers communicated digitally with a record one million of their customers in a single month, transforming their customer experience through targeted communications CCC Information Services Inc. (CCC) announced today that a new customer engagement milestone was reached through its CCC ONE® Platform. In the third quarter, CCC ONE powered nearly […]
ROCKLEIGH, N.J. – Volvo Car drivers will now have help at their fingertips in the minutes following an accident, via their smartphones. Volvo Car Accident Advisor is the first mobile, post-accident experience that serves up emergency services and checklists, guided accident documentation and digital insurance claims and repair services to keep drivers safe, informed and […]
CCC Publishes its 2019 Crash Course Report Industry trends report explores shifts in vehicle technology, personal ownership, and driving and their impact on automakers, insurers, and collision repairers CCC Information Services Inc. (CCC) announced today the availability of its 2019 Crash Course report, a data-driven look at the business drivers and technology trends impacting the […]
