Thought leadership and company perspective pieces
At the beginning of 2020, the economy was strong, unemployment rates were low, congestion levels were high in many urban areas, and miles driven continued to grow. Auto accident and claim frequency had started to flatten, but average vehicle repair costs continued to rise. And then the pandemic. In response to rising diagnoses, hospitalizations, deaths, […]
The collision repair industry, like all industries, experienced a tumultuous 2020 and is hoping for a better year in 2021. The COVID-19 pandemic and the resulting shelter-at-home directives led to significant declines in driving and congestion, and a decline of over 20 percent in non-comprehensive automotive vehicle claims in 2020 versus 2019. Repair volumes also […]
In an unprecedented year, our focus as a company has been on helping our clients navigate the challenges of 2020. The primary challenge has been to help CCC clients forge new ways of connecting – with their customers and with each other – amidst a pandemic that has wrought so much disconnection and isolation. As […]
Repairable appraisal counts in November 2020 versus November 2019 remained down nearly 20 percent, but showed a modest improvement coming in at -18.7 percent decline versus a -19.6 percent decline in October 2020. COVID-19 diagnoses, hospitalizations, and deaths continue to climb, as the third wave of the pandemic continues to affect most of the country. Data from […]
 The final CCC Trends of 2020 is here, ending on a positive note with a progress report for vehicles with Advanced Driver-Assistance Systems (ADAS). While COVID-19 profoundly impacted the auto industry this year, we have seen progression in vehicle technology and correlations with repairs. Vehicles equipped with Automatic Emergency Breaking (AEB) has grown 74% […]
By Nathan Potance, VP Telematics, OEM and Aftermarket Despite a rollercoaster of a year, automakers and tech companies continue to make investments in four key auto-industry megatrends: Autonomous, Connected, Electric, and Shared (ACES). Connected cars and advancements made to usher in autonomous driving offer will infiltrate the market first, as OEMs compete to offer differentiated […]
Repairable appraisal counts in October 2020 were nearly 20 percent lower than in October 2019. This was an improvement from September 2020, when repairable appraisal counts were down -22.7 percent. Year-to-date repairable appraisal counts are still down nearly -22 percent versus the first 10 months of CY 2019. Only two states saw a slight uptick […]
 Miles driven in the U.S. has long been a key indicator used by our industry to project the likely number of vehicles involved in accidents each year. With COVID-19 there appears to be significant change in how, when and where people are driving that may require our industry to re-assess what this metric is […]
A Two-Fold Advantage: How Adapting Internally Can Translate to Consumer Benefits  Texting. It’s become ubiquitous in our daily lives, and not only to check in with friends and family. Exchanging a quick message for a fast response about an upcoming flight1, eyeglasses prescription2, or Amazon order is now second nature for us. It’s no […]
The increasing financial impact surrounding medically consulted injuries resulting from motor vehicle incidents remains a serious challenge. In 2018, these injuries totaled 4.5 million, with injury costs at an estimated $445.6 billion. In the first six months of 2020 alone, there were an estimated 2.086 million medically consulted injuries resulting from crashes, a stark number […]
