Thought leadership and company perspective pieces
by Danon Birch Elevate Advisor I recently had to find a new dentist. I checked my insurance coverage and then went online to see my options. The one nearest to me didn’t allow online appointments and when I tried to call, no one answered. I submitted a “Contact Us” form, but never heard anything […]
by Dan Risley Vice President, ASG Market Solutions I’ve written in the past about the importance of diagnostics but I want to address a specific phrase I hear over and over again in shops: “Oh, it’s just a bumper job.” It’s a bit of a running joke that bumpers have become the proxy for simple […]
by Jennifer Hubbard Client Engagement Manager Staffing shortages and employee turnover are realities of today’s collision repair industry. As we look to expand talent entering the industry and fulfill today’s talent needs, it is important as an industry we build diverse teams. To build an influx of new technicians and talents, it is important that […]
Getting a car repaired is likely not at the top of anyone’s list of favorite things to do. At B&L Automotive, a locally-owned shop in Chicago, IL, they pride themselves on being the best part of a bad situation. Jorge Barrera, one of B&L’s dedicated team members, is focused on delivering excellent customer service from […]
by Mark Fincher Vice President of Market Solutions We’ve written in this space before about the importance of the customer experience and how the empathy you show towards your customer will drive how they feel about their repair. So how do you infuse empathy in repair experience to create a five-star review and lifelong customer. […]
by Kelly Grossenbaugh Director, Elevate Services Happy New Year! Last month, we talked about the importance of reviewing your settings, processes, and reporting. It was a year-end look back at your business to determine where things went well and where improvements were possible. Now it’s 2022 and time to look forward. Below are some tips […]
by Kelly Grossenbaugh Director, Elevate Services I’m in shops all the time, working one-on-one to help them understand their business, where they can improve, and how to set actionable goals to get there. Sometimes it’s a process improvement, sometimes it’s training, and other times it’s just looking at their business in a new way. In […]
by Ken Devlin Director of Marketing, Automotive Services Group I’ve been to quite a few trade shows in my career, but SEMA is unlike anything I had ever seen. Last week was my first opportunity to attend this event in person, but I promise it will not be the last. From squealing tires to revving […]
Thousands of transactions take place between insurance carriers and their business partners each day, but lack of visibility into the status of those B2B payments, including processing time, remains a pain point for all parties. As the insurance industry continues to digitize key parts of the vehicle claims process — estimating, repair scheduling, total loss […]
