CCC Information Services Inc. (CCC), a leading SaaS provider to the insurance and automotive industries, has signed an agreement with PDP Group (PDP) to digitally connect lenders on the PDP platform to insurers as part of the CCC® Total Loss Care workflow. The single sign-on integration digitally connects the PDP title administration service to CCC’s […]
CCC Information Services Inc. (CCC) announces today that (State Auto) has selected CCC as its first-party casualty solution provider, extending the companies’ relationship. Now State Auto can manage auto physical damage and first- and third-party casualty claims through a single digital workflow, powered by CCC. CCC’s First-Party Casualty solution digitizes bill intake and review. Insurers’ specific […]
CCC Information Services Inc. (CCC) announces today the availability of CCC® VIN Connect – ADAS, the latest in a series of innovations that support underwriting precision at the point-of-quote. CCC VIN Connect – ADAS provides a vehicle-level view of advanced driver assistance systems (ADAS), providing underwriters with an easy way to understand available safety features […]
This has been a year like no other. And as you may remember from this previous post, CCC participated in 2020’s InsureTech Connect virtually. From their homes in different parts of the country, cross-industry thought leaders beamed their thoughts and insights to the ITC audience and shared their take on changing consumer behavior as well […]
A Two-Fold Advantage: How Adapting Internally Can Translate to Consumer Benefits Texting. It’s become ubiquitous in our daily lives, and not only to check in with friends and family. Exchanging a quick message for a fast response about an upcoming flight1, eyeglasses prescription2, or Amazon order is now second nature for us. It’s no […]
The increasing financial impact surrounding medically consulted injuries resulting from motor vehicle incidents remains a serious challenge. In 2018, these injuries totaled 4.5 million, with injury costs at an estimated $445.6 billion. In the first six months of 2020 alone, there were an estimated 2.086 million medically consulted injuries resulting from crashes, a stark number […]
Title, registration and additional fee calculations for total loss settlements can be complicated and time-consuming. Existing solutions usually involve a spreadsheet “knowledge base” of fees by state that each claim adjuster references to determine the amount of fees that may be owed to a vehicle owner. These calculations are often manual and completed separately from […]
CCC Information Services Inc. (CCC) announces the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC® Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In […]
Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]
By Christoph Plenio, vice president, R&D, Innovation Foundry lead for CCC Information Services Inc. AI is changing how insurers do business. Accelerating decisions. Improving outcomes. Constantly adapting to customized rules and permutations. This isn’t a vision, but the reality for more than 50 insurance carriers working with CCC across AI use cases. In conversations and […]
