Consumer complaints against automotive lenders are on the rise, according to an October 2020 report from the U.S. Public Interest Research Group (PIRG) Education Fund and Frontier Group. Their analysis of consumer data revealed a record spike in auto lease and financing complaints from March to July 2020, even with many auto lenders offering payment […]
CCC Information Services Inc. (CCC), a leading SaaS provider to the insurance and automotive industries, has signed an agreement with PDP Group (PDP) to digitally connect lenders on the PDP platform to insurers as part of the CCC® Total Loss Care workflow. The single sign-on integration digitally connects the PDP title administration service to CCC’s […]
Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]
Automotive finance lenders have been feeling the impacts of COVID-19 on day-to-day business operations. Call duration is up. Resources remain stretched. And while lenders prioritize calls with concerned customers, insurance carriers wait on hold, delaying what is already a time-consuming total loss process. As the world begins to open again, lenders should evaluate whether their […]
 Auto lenders may not receive notice of a total loss until days or weeks after an incident, extending cycle times for what is already a time-consuming, multi-touch, and manual claims process. But with CCC Total Loss Care – Lienholder Portal, lenders can receive earlier notice of total loss from participating insurers, helping them proactively […]
CHICAGO, JUNE 3, 2020 – CCC Information Services Inc. (CCC) announces today the availability of CCC® Total Loss Care (Total Loss Care), a comprehensive digital solution that simplifies and improves the total loss resolution process and policyholder experience. Total Loss Care uses a range of technologies to digitize processes, connect disparate parties, and inform decisions […]
With a majority of the country under orders to stay home due to COVID-19, there has already been a dramatic drop in auto sales, miles driven, and accident frequency. As many states further extend shelter-at-home guidelines through the end of May or longer, the pandemic is likely to have a long-lasting industry impact. For automotive […]
