 In this special edition of CCC Trends, we’re discussing 5 key takeaways from Crash Course 2023, our annual research report, which covers the latest P&C insurance and collision repair industry insights and trends. This year’s Crash Course is all about EXPERIENCE – and more specifically, the important role technology plays in creating truly customer-centric […]
Labor shortages, supply chain challenges, climate change, and COVID uncertainty reshaping insurance economy trends as showcased in 27th annual edition of industry’s preeminent report CHICAGO, March 15, 2022 – CCC Intelligent Solutions Inc. (CCC), a leading SaaS platform for the P&C insurance economy, announces today it has released CCC Crash Course 2022, a data-driven report […]
As we head into 2022, the momentum for change is perhaps larger than we’ve seen in many years. The COVID-19 pandemic accelerated consumer and business adoption of technologies from mobile, to cloud, to AI, to more. Despite the rapid adoption of innovations, many of the top stories of 2021 underscored the interruptions caused by the […]
 Over the last two years, the collision repair industry has faced an environment of fewer repairs, increased technician shortages, growing vehicle complexity, and increased demand among customers for a digitized experience. The collision repair industry also continues to see increased consolidation across all parts of the industry, as demands for capital investment for training […]
Digital solutions are transforming the automotive claims experience. B2B payments play an important role in these digitization efforts and are essential to reaching the industry goal of straight-through processing (STP). CCC® Payments enables insurance carriers to make digital B2B payments across the P&C ecosystem, with additional benefits for automotive lenders and repair facilities. Participating insurers […]
 Much has been written about how the way people lived and worked changed as a result of the COVID-19 pandemic. There have been a number of key demographic trends worth noting; some market shifts were established before the pandemic, while others seemingly developed in response. In this issue of CCC Trends, we’re looking closely […]
Thousands of transactions take place between insurance carriers and their business partners each day, but lack of visibility into the status of those B2B payments, including processing time, remains a pain point for all parties. As the insurance industry continues to digitize key parts of the vehicle claims process — estimating, repair scheduling, total loss […]
With the COVID-19 pandemic still not fully behind us, it remains difficult to know just what life will be like once we emerge. Businesses continue to adapt, evaluating key issues like employee safety, supply-chain sourcing, and telecommuting. Key demographic factors like how and where people live and work, what habits they’ve formed during the pandemic, […]
The latest CCC Trends report analyzes emerging trends in electric vehicles. This year, the U.S. has joined numerous countries using the pandemic as an impetus to shift their vehicles in operation from internal combustion engine vehicles to electric vehicles (EVs). Driven by new federal requirements from the Biden administration, as well as competition with China’s […]
Shivani Govil SVP, Chief Product Officer Today networked businesses are all around us. Let’s take food delivery – in 2020, the top 10 food delivery apps accumulated over 91 million U.S. downloads. These apps make a complex process of ordering dinner remotely from a favorite local restaurant as simple as a few clicks. It’s a […]
