Changes coming to the Valuation Department
CCC ONE Valuation Services is excited to announce a reorganization of the Vehicle Valuation, Customer Service and Service Quality departments.
Currently, departments are structured around our staff’s job function: Customer Service Representatives and Vehicle Valuators. Effective November 2019, we will move to an even more customer-centric model that aligns departments by product line: Private Passenger Vehicles (PPV) or Commercial and Recreational Vehicles (CRV). As a result, the new PPV and CRV departments will have both Customer Service Representatives and Valuators. To align with this structure our trainers and QA in Service Quality will also focus their efforts on one of the new departments owning all training, quality scores and coaching for each of their respective areas.
What are the benefits?
In our current functional organization, Customer Service agents sit next to and interact with other Customer Service agents, and Valuators sit next to and interact with other Valuators. After the reorganization, employees who enter a CRV file you call in will now sit on the same floor next to those who may ultimately process that very file. Employees who value a PPV file will now sit on the same floor next to those who may handle a call on that same claim from you. We believe these changes will benefit you through the improved knowledge sharing that will naturally result.
What does it mean for you?
From a process perspective, nothing changes for you in regard to how you interact with the Sioux Falls Valuation Services organization. Our goal is that over time you will experience an even higher level of service through a greater depth and breadth of product knowledge from our team members.