Summer has arrived, and that means seasonal travel has already begun. A recent vacation survey showed that almost 80% of Americans are planning to hit the road this summer – on two wheels or four, or more. (Figure 1) As the global powersport and recreational vehicle markets continue their explosive growth (Figure 2), so too […]
In the insurance industry, change is constant. The need for change can be driven by advancing technology, shifting needs of the consumer, and broader macro trends all at once. Today, the intention is to focus on a specific macro trend which has a growing impact on U.S. auto casualty claims now and in the future: […]
What’s Driving Demand for Diagnostics Advanced Driver Assistance Systems (ADAS) have become an established feature in late-model vehicles, composed of an integrated suite of sensors, cameras, radars, and more. Some of the earliest versions of ADAS appeared in the early 2000s with various forms of night vision, cruise control, and lane departure warning systems.[1] The […]
 In this special edition of CCC Trends, we’re discussing 5 key takeaways from Crash Course 2023, our annual research report, which covers the latest P&C insurance and collision repair industry insights and trends. This year’s Crash Course is all about EXPERIENCE – and more specifically, the important role technology plays in creating truly customer-centric […]
Artificial Intelligence (AI) is changing the way the world solves problems, which is why so many industries are applying this pervasive technology in all sorts of new and exciting ways. Property and casualty (P&C) insurers, for example, have become increasingly reliant on AI to help manage costs, reduce fraud, streamline customer communication, reduce claim cycle […]
With nearly all manufacturers’ updates reported, over 90 percent of all vehicles of curb weight 8500 pounds or less produced and sold in the U.S. between September 1, 2021 and August 31, 2022 included automatic emergency braking (AEB) and frontal crash warning (FCW).[1]Â This was the sixth progress report from the twenty automakers that originally […]
1. Inflation Inflation – perhaps one of the words that best defines 2022. At the close of 2021 many were hoping we had seen the worst of rising inflation as supply chain issues were getting better, whether it was the lower cost of shipping goods or automakers predicting improved supplies of semiconductor chips. But then […]
This month’s CCC Trends report will take a look at what’s ahead for the collision repair industry in 2023. Â There were a number of residual issues that repairers faced in 2022 that will continue to play out next year in to 2023. These include: Parts and material shortages from supply chain disruptions Staffing challenges New […]
For those of us who specialize in trend analysis, the first half of 2022 has yet again kept us on our toes. We have observed recent developments create or exacerbate headwinds for our clients and business partners in the property casualty and auto collision industries, including but not limited to historic inflation of auto repair/replacement […]
It’s no secret that the insurance industry is shifting to increased digital engagement with consumers to streamline the claims process. The innovation shift has accelerated in the post-pandemic landscape along with the desire to inject AI and automation into as many steps as possible. This urgency has further compounded with recent volatility including rising medical […]
