As more people get vaccinated for COVID-19 and pandemic restrictions on daily life begin to lift, data shows that many consumers will continue to opt for contactless experiences for safety and convenience. In light of these major shifts in consumer expectations, how will the P&C insurance industry continue to evolve? How can companies prepare for […]
CCC Information Services Inc. (CCC) announces the publication of Crash Course 2021, revealing industry-leading insights on the business, consumer, environmental, and technology trends shaping the P&C insurance economy. The report provides a substantive view of how Covid-19 reshaped the industry with shifts in driving behavior, attitudes toward personal mobility, adoption of telematics-enabled usage-based insurance, and […]
Consumer complaints against automotive lenders are on the rise, according to an October 2020 report from the U.S. Public Interest Research Group (PIRG) Education Fund and Frontier Group. Their analysis of consumer data revealed a record spike in auto lease and financing complaints from March to July 2020, even with many auto lenders offering payment […]
The U.S. Centers for Disease Control received notification of the first case of laboratory-confirmed COVID-19 in the U.S. on January 22, 2020.1 As of late January 2021, over 99M cases globally had been confirmed, with over 25M of those in the U.S.2 With cases, hospitalizations, and deaths still high, much of the U.S. remains in […]
At the beginning of 2020, the economy was strong, unemployment rates were low, congestion levels were high in many urban areas, and miles driven continued to grow. Auto accident and claim frequency had started to flatten, but average vehicle repair costs continued to rise. And then the pandemic. In response to rising diagnoses, hospitalizations, deaths, […]
The collision repair industry, like all industries, experienced a tumultuous 2020 and is hoping for a better year in 2021. The COVID-19 pandemic and the resulting shelter-at-home directives led to significant declines in driving and congestion, and a decline of over 20 percent in non-comprehensive automotive vehicle claims in 2020 versus 2019. Repair volumes also […]
In an unprecedented year, our focus as a company has been on helping our clients navigate the challenges of 2020. The primary challenge has been to help CCC clients forge new ways of connecting – with their customers and with each other – amidst a pandemic that has wrought so much disconnection and isolation. As […]
Repairable appraisal counts in November 2020 versus November 2019 remained down nearly 20 percent, but showed a modest improvement coming in at -18.7 percent decline versus a -19.6 percent decline in October 2020. COVID-19 diagnoses, hospitalizations, and deaths continue to climb, as the third wave of the pandemic continues to affect most of the country. Data from […]
 The final CCC Trends of 2020 is here, ending on a positive note with a progress report for vehicles with Advanced Driver-Assistance Systems (ADAS). While COVID-19 profoundly impacted the auto industry this year, we have seen progression in vehicle technology and correlations with repairs. Vehicles equipped with Automatic Emergency Breaking (AEB) has grown 74% […]
Repairable appraisal counts in October 2020 were nearly 20 percent lower than in October 2019. This was an improvement from September 2020, when repairable appraisal counts were down -22.7 percent. Year-to-date repairable appraisal counts are still down nearly -22 percent versus the first 10 months of CY 2019. Only two states saw a slight uptick […]
