At the beginning of 2020, the economy was strong, unemployment rates were low, congestion levels were high in many urban areas, and miles driven continued to grow. Auto accident and claim frequency had started to flatten, but average vehicle repair costs continued to rise. And then the pandemic. In response to rising diagnoses, hospitalizations, deaths, […]
The collision repair industry, like all industries, experienced a tumultuous 2020 and is hoping for a better year in 2021. The COVID-19 pandemic and the resulting shelter-at-home directives led to significant declines in driving and congestion, and a decline of over 20 percent in non-comprehensive automotive vehicle claims in 2020 versus 2019. Repair volumes also […]
In an unprecedented year, our focus as a company has been on helping our clients navigate the challenges of 2020. The primary challenge has been to help CCC clients forge new ways of connecting – with their customers and with each other – amidst a pandemic that has wrought so much disconnection and isolation. As […]
Repairable appraisal counts in November 2020 versus November 2019 remained down nearly 20 percent, but showed a modest improvement coming in at -18.7 percent decline versus a -19.6 percent decline in October 2020. COVID-19 diagnoses, hospitalizations, and deaths continue to climb, as the third wave of the pandemic continues to affect most of the country. Data from […]
 The final CCC Trends of 2020 is here, ending on a positive note with a progress report for vehicles with Advanced Driver-Assistance Systems (ADAS). While COVID-19 profoundly impacted the auto industry this year, we have seen progression in vehicle technology and correlations with repairs. Vehicles equipped with Automatic Emergency Breaking (AEB) has grown 74% […]
Repairable appraisal counts in October 2020 were nearly 20 percent lower than in October 2019. This was an improvement from September 2020, when repairable appraisal counts were down -22.7 percent. Year-to-date repairable appraisal counts are still down nearly -22 percent versus the first 10 months of CY 2019. Only two states saw a slight uptick […]
 Miles driven in the U.S. has long been a key indicator used by our industry to project the likely number of vehicles involved in accidents each year. With COVID-19 there appears to be significant change in how, when and where people are driving that may require our industry to re-assess what this metric is […]
This has been a year like no other. And as you may remember from this previous post, CCC participated in 2020’s InsureTech Connect virtually. From their homes in different parts of the country, cross-industry thought leaders beamed their thoughts and insights to the ITC audience and shared their take on changing consumer behavior as well […]
Repairable appraisal counts for the industry in September 2020 remained down from the same month last year, with the decline in September increasing again versus the August year-over-year change. Significant weather events in states such as Iowa, Illinois, and the Northeast in August 2020 led to large upticks in volume versus August 2019; while states […]
Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]
