 Much has been written about how the way people lived and worked changed as a result of the COVID-19 pandemic. There have been a number of key demographic trends worth noting; some market shifts were established before the pandemic, while others seemingly developed in response. In this issue of CCC Trends, we’re looking closely […]
With the COVID-19 pandemic still not fully behind us, it remains difficult to know just what life will be like once we emerge. Businesses continue to adapt, evaluating key issues like employee safety, supply-chain sourcing, and telecommuting. Key demographic factors like how and where people live and work, what habits they’ve formed during the pandemic, […]
New traffic data shows that daily trips are returning to and even exceeding pre-pandemic levels, although commuting habits have changed as a result of the pandemic. Fewer people are commuting to work each day, but with more kids returning to in-person school, the number of trips during the middle of the day has increased. Our […]
As more people get vaccinated for COVID-19 and pandemic restrictions on daily life begin to lift, data shows that many consumers will continue to opt for contactless experiences for safety and convenience. In light of these major shifts in consumer expectations, how will the P&C insurance industry continue to evolve? How can companies prepare for […]
CCC Information Services Inc. (CCC) announces the publication of Crash Course 2021, revealing industry-leading insights on the business, consumer, environmental, and technology trends shaping the P&C insurance economy. The report provides a substantive view of how Covid-19 reshaped the industry with shifts in driving behavior, attitudes toward personal mobility, adoption of telematics-enabled usage-based insurance, and […]
Consumer complaints against automotive lenders are on the rise, according to an October 2020 report from the U.S. Public Interest Research Group (PIRG) Education Fund and Frontier Group. Their analysis of consumer data revealed a record spike in auto lease and financing complaints from March to July 2020, even with many auto lenders offering payment […]
The U.S. Centers for Disease Control received notification of the first case of laboratory-confirmed COVID-19 in the U.S. on January 22, 2020.1 As of late January 2021, over 99M cases globally had been confirmed, with over 25M of those in the U.S.2 With cases, hospitalizations, and deaths still high, much of the U.S. remains in […]
At the beginning of 2020, the economy was strong, unemployment rates were low, congestion levels were high in many urban areas, and miles driven continued to grow. Auto accident and claim frequency had started to flatten, but average vehicle repair costs continued to rise. And then the pandemic. In response to rising diagnoses, hospitalizations, deaths, […]
The collision repair industry, like all industries, experienced a tumultuous 2020 and is hoping for a better year in 2021. The COVID-19 pandemic and the resulting shelter-at-home directives led to significant declines in driving and congestion, and a decline of over 20 percent in non-comprehensive automotive vehicle claims in 2020 versus 2019. Repair volumes also […]
In an unprecedented year, our focus as a company has been on helping our clients navigate the challenges of 2020. The primary challenge has been to help CCC clients forge new ways of connecting – with their customers and with each other – amidst a pandemic that has wrought so much disconnection and isolation. As […]
