Charles Plath, Associate Director, Product Design A few years before I started working at CCC, another insurtech company in the complex space of policy administration and underwriting for commercial insurance brought me in to modernize their products and introduce design thinking methods throughout the org. During the announcement, someone who had been there for years […]
“One of the things that’s been pretty interesting is actually the acceleration – what we’ve seen in AI. We did announce recently that we hit a 5 million claims threshold using at least one CCC deep-learning model, but I thought what was really interesting was, in 2020, we had more than 100% increase in the […]
Raymond Chew Senior Manager, Strategic Sales Last month, we scratched the surface on the power of data. We covered capture rate and the importance of sharing information with your team, using dashboards, to get everyone invested in performance improvements. If last month was the “WHAT” and the “WHY” data matters, let’s cover “HOW” to use […]
OEMs continue to invest in connected car technology, and it is driving innovation and advancement every year. With innovation comes opportunity, such as improving the driver experience and encouraging brand loyalty, to accessing a multitude of new data points and gaining a better understanding of how drivers engage with their vehicles. To have an impact […]
Accidents happen. But it’s what comes next that matters most – both for insurers and their customers. Earlier access to key accident facts can drive a quick, informed claims process. Today, although insurers have rapidly adopted mobile solutions, according to CCC research about 56% of FNOL data is still logged via phone calls from drivers […]
If a picture is worth a thousand words, what is video worth? In many situations a video may be priceless – providing greater clarity. Video Chat brings expanded agility to CCC® Quick Chat, which already spans mobile experiences throughout the customer journey to provide best-in-class, enterprise-wide texting capabilities from pre-FNOL assistance to claim resolutions. The […]
Michael Kolb, Vice President, Digital & Product Marketing Search Engine Optimization (SEO) is the practice of making it easier for Google and other search engines to understand how relevant your business is to a user’s search terms. For example, if you are in the business of selling cars, you’d want to make sure when someone […]
A Two-Fold Advantage: How Adapting Internally Can Translate to Consumer Benefits Texting. It’s become ubiquitous in our daily lives, and not only to check in with friends and family. Exchanging a quick message for a fast response about an upcoming flight1, eyeglasses prescription2, or Amazon order is now second nature for us. It’s no […]
CCC Information Services Inc. (CCC) announces the expansion of its digital customer experience offering to include two-way, real-time text capabilities. Available today, CCC® Quick Chat provides dynamic two-way texting to make it easy for insurers to engage with policyholders throughout the customer journey – from policy to claims and across all lines of business. In […]
Over the last several months, the phrases ‘times are changing’ and ‘customer expectations are evolving’ have been published countless times. While these thoughts are timely, they’re static. It’s well established that the shift in consumer expectations, along with lightning fast advancements in technology, are driving the need for insurers to rethink the customer journey. The […]
