By: Mark Fincher Vice President, ASG Market Solutions Did you ever wonder how Netflix knows what you might be interested in watching next or how Spotify suggests a new artist you end up liking? It may not come as a surprise that it’s powered by forms of Artificial Intelligence (AI). There’s been a lot of chatter […]
With CCC ONE®, shops can save time, improve productivity, and make better business decisions, but did you know there are even more shortcuts within the platform? Here are our top 10 time-saving tips to help your shop run like a well-oiled machine: 1. Quickly navigate from desktop to cccone.com It’s easy to jump from your […]
by Brian Randolph Manager of Market Alliances Did you know that shops write nearly 20% more supplements now than they did just six years ago? We can chalk this up partially to the increase in vehicle complexity. I know the process of creating supplements all too well. I’ve seen both sides first-hand. When I was […]
by Jennifer Hubbard Client Engagement Manager Staffing shortages and employee turnover are realities of today’s collision repair industry. As we look to expand talent entering the industry and fulfill today’s talent needs, it is important as an industry we build diverse teams. To build an influx of new technicians and talents, it is important that […]
Getting a car repaired is likely not at the top of anyone’s list of favorite things to do. At B&L Automotive, a locally-owned shop in Chicago, IL, they pride themselves on being the best part of a bad situation. Jorge Barrera, one of B&L’s dedicated team members, is focused on delivering excellent customer service from […]
by Mark Fincher Vice President of Market Solutions We’ve written in this space before about the importance of the customer experience and how the empathy you show towards your customer will drive how they feel about their repair. So how do you infuse empathy in repair experience to create a five-star review and lifelong customer. […]
by Kelly Grossenbaugh Director, Elevate Services Happy New Year! Last month, we talked about the importance of reviewing your settings, processes, and reporting. It was a year-end look back at your business to determine where things went well and where improvements were possible. Now it’s 2022 and time to look forward. Below are some tips […]
by Kelly Grossenbaugh Director, Elevate Services I’m in shops all the time, working one-on-one to help them understand their business, where they can improve, and how to set actionable goals to get there. Sometimes it’s a process improvement, sometimes it’s training, and other times it’s just looking at their business in a new way. In […]
by Ken Devlin Director of Marketing, Automotive Services Group I’ve been to quite a few trade shows in my career, but SEMA is unlike anything I had ever seen. Last week was my first opportunity to attend this event in person, but I promise it will not be the last. From squealing tires to revving […]
CCC Intelligent Solutions Inc. (“CCC”), a leading SaaS platform for the P&C insurance economy, announces it has made touchless estimating a reality. The AI-powered CCC® Estimate-STP uses advanced AI and insurer-driven rules to automatically initiate and populate detailed and actionable estimates in seconds. In market with four national insurers, including USAA, CCC Estimate – STP […]
