CCC® Engage
HOW IT WORKSFEATURESCUSTOMER SUCCESSTechnologies

Attract Qualified Leads Right from Your Website

Help consumers find your shop, book and manage their appointments, and submit photos of their vehicle all online. Plus, continue to expand your DRP network with insurers who use CCC Engage to schedule estimates and repair appointments with participating shops.

CCC Engage accelerates the decision-making process for customers

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Repair Cost Predictor

Spend less time writing estimates that may not result in work by enabling Repair Cost Predictor. Customers can upload vehicle damage photos and the AI-powered tool will generate a predicted range for the cost of repair in seconds. Without taking any of your time, drivers can decide more quickly if they wish to pursue a repair or file a claim.

Photo Estimate

Without having to schedule an in-person appointment, customers can upload vehicle damage photos and request a formal estimate for their repair.

Online Appointments

Drive more business by offering the convenience of digital appointments to customers. Track leads from your Carwise® profile and website, customize appointment times, and automatically sync those appointments with your estimator schedules.

Digital Lobby

Offer a self-service, time-saving check-in process for both customers and your staff using a free-standing kiosk or counter-mounted device. Customer information will automatically sync with their appointment, and during the repair will send along estimates and requested status updates.

Repair Cost Predictor

Spend less time writing estimates that may not result in work by enabling Repair Cost Predictor. Customers can upload vehicle damage photos and the AI-powered tool will generate a predicted range for the cost of repair in seconds. Without taking any of your time, drivers can decide more quickly if they wish to pursue a repair or file a claim.

Photo Estimate

Without having to schedule an in-person appointment, customers can upload vehicle damage photos and request a formal estimate for their repair.

Online Appointments

Drive more business by offering the convenience of digital appointments to customers. Track leads from your Carwise® profile and website, customize appointment times, and automatically sync those appointments with your estimator schedules.

Digital Lobby

Offer a self-service, time-saving check-in process for both customers and your staff using a free-standing kiosk or counter-mounted device. Customer information will automatically sync with their appointment, and during the repair will send along estimates and requested status updates.

Customer Success Story

Budget Truck and Auto from Janesville, Wisconsin handles everything from collision repair to custom paint and protection. Strategy Manager Aaron Polzin utilizes CCC ONE with Engage to help his team drive new leads and stay on track. Engage works around the clock to bring in new business leads and jumpstart quotes through the online Photo Estimate feature.

Technologies

CCC provides collision repairers with tools to optimize the customer experience. Mobile-first, high touch digital connections help you keep your customers informed, engaged, and empowered to take action from their mobile devices. From photo estimating tools to online appointment booking and automated repair status updates, CCC tools keep your customers top of mind.

Learn More

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