CCC® Repair Status Updates
Improve customer satisfaction
with text updates.
Stay connected with your customers
and improve satisfaction with Repair Status Updates. This highly automated system allows you to deliver personalized status updates to your customers the way they prefer – via text or email – to keep them informed and satisfied.
How It Works
Send automated appointment reminders via email or text.
Send repair updates without the hassle of phone calls.
Include links to estimates and shop contact information.
Get customer feedback through post-repair surveys and Google reviews.
With CCC’s consumer experience solutions, collision repairers can deliver a seamless end-to-end digital experience to customers, right from their mobile devices. From photo estimating tools to online appointment booking and automated repair status updates, CCC tools modernize the experience of collision repair with unmatched convenience, driving customer satisfaction.