2023 Crash Course
P&C Insurance and Collision Repair Industry Trends Report
2023 Crash Course
P&C Insurance and Collision Repair Industry Trends Report
ABOUT CRASH COURSE
Leaders from across insurance claims, collision repair, auto manufacturing, OEM, parts, and more turn to Crash Course each year for in-depth coverage and comprehensive data on everything from changes in traffic patterns to advancements in vehicle technology to macroeconomic trends and social shifts driving change.
New this year:
• Easier-to-navigate format
• Casualty and Subrogation data
• More expert contributors and perspectives
inside crash course
- AI Technology Streamlines P&C Claims
- Technology Offsets Policyholder Frustration
- Telematics Data Lowers Risk and Rates
- Delta-V Data Analytics Supports Casualty Claims
- Technology Supports Labor Shortage Gaps
- Increasing Diagnostics Impact on Supplements
27% of all repairable vehicle claims are initiated via photos, and over 100 carriers are using AI to inform decisions throughout the claims process.
84% of policyholders prefer a digitized claims process because it’s user-friendly and cuts claims cycle time by as much as one-third.
The number of customers who opted into a telematics-enabled User-Based Insurance (UBI) policy rose from 49% to 65% between November 2021 and February 2022.
Bill line severity increases are accelerating on the heels of ramping CPI medical care inflation, which peaked at 6% as of September 2022.
The collision repair industry demanded over 35,000 new technicians in 2022, but only 4,500 graduated from post-secondary collision programs.
Nearly 5% of repair appraisals in 2022 included at least four or more supplements due to the increased need for vehicle diagnostics like scanning and calibration.
INSIDE CRASH COURSE
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27% of all repairable vehicle claims are initiated via photos, and over 100 carriers are using AI to inform decisions throughout the claims process.
GET CRASH COURSE -
84% of policyholders prefer a digitized claims process because it’s user-friendly and cuts claims cycle time by as much as one-third.
GET CRASH COURSE -
The number of customers who opted into a telematics-enabled User-Based Insurance (UBI) policy rose from 49% to 65% between November 2021 and February 2022.
GET CRASH COURSE -
Bill line severity increases are accelerating on the heels of ramping CPI medical care inflation, which peaked at 6% as of September 2022.
GET CRASH COURSE -
The collision repair industry demanded over 35,000 new technicians in 2022, but only 4,500 graduated from post-secondary collision programs.
GET CRASH COURSE -
Nearly 5% of repair appraisals in 2022 included at least four or more supplements due to the increased need for vehicle diagnostics like scanning and calibration.
GET CRASH COURSE
As the P&C insurance economy evolves to provide customers with more personalized experiences, so, too, will the technologies that make them possible. The time is now for the industry to ignite EXPERIENCES that have the power to transform and ultimately delight customers.
CRASH COURSE CONTRIBUTORS
Susanna Gotsch
Susanna is CCC’s Senior Director of Industry Analytics and a preeminent thought leader and speaker on industry topics. She has been authoring CCC’s annual Crash Course report for nearly three decades, and will retire after this, her final report.
Kyle Krumlauf
Kyle brings more than 20 years of automotive industry experience to CCC in his role as CCC’s Senior Industry Analyst. He’s been recognized and awarded for his contributions to innovation and continuous improvement efforts in this space.
Jason Verlen
Jason is CCC’s VP of Product Management. He’s an industry expert and a sought-after speaker and author, with deep knowledge and historical perspective across the P&C insurance and collision repair industries.
Erik Bahnsen
Erik brings 20 years of insurance industry claims and technology experience to his role as CCC’s Senior Industry Analyst. His insights have been featured at numerous industry conferences and in influential publications.
Scott Palmer
Scott is CCC’s VP and Research Fellow. He has worked in the field of injury causation since 1987 and pioneered the use of Delta-v in claims technologies. His work has been published widely over the last two decades.
Tim Christ
Tim brings 20-plus years of insurance claims, forensic engineering, management consulting, and insurtech advisory experience to CCC in his role as Senior Solutions Engineer. He’s an author and a notable public speaker on the topic of subrogation.
CRASH COURSE CONTRIBUTORS
Susanna Gotsch
Susanna is CCC’s Senior Director of Industry Analytics and a preeminent thought leader and speaker on industry topics. She has been authoring CCC’s annual Crash Course report for nearly three decades, and will retire after this, her final report.
Scott Palmer
Scott is CCC’s VP and Research Fellow. He has worked in the field of injury causation since 1987 and pioneered the use of Delta-v in claims technologies. His work has been published widely over the last two decades.
Erik Bahnsen
Erik brings 20 years of insurance industry claims and technology experience to his role as CCC’s Senior Industry Analyst. His insights have been featured at numerous industry conferences and in influential publications.
Jason Verlen
Jason is CCC’s VP of Product Management. He’s an industry expert and a sought-after speaker and author, with deep knowledge and historical perspective across the P&C insurance and collision repair industries.
Kyle Krumlauf
Kyle brings more than 20 years of automotive industry experience to CCC in his role as CCC’s Senior Industry Analyst. He’s been recognized and awarded for his contributions to innovation and continuous improvement efforts in this space.
Tim Christ
Tim brings 20-plus years of insurance claims, forensic engineering, management consulting, and insurtech advisory experience to CCC in his role as Senior Solutions Engineer. He’s an author and a notable public speaker on the topic of subrogation.