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2023 Crash Course

P&C Insurance and Collision Repair Industry Trends Report

2023 Crash Course

P&C Insurance and Collision Repair Industry Trends Report

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ABOUT CRASH COURSE

Leaders from across insurance claims, collision repair, auto manufacturing, OEM, parts, and more turn to Crash Course each year for in-depth coverage and comprehensive data on everything from changes in traffic patterns to advancements in vehicle technology to macroeconomic trends and social shifts driving change.

New this year:

  • Easier-to-navigate format
  • Casualty and Subrogation data
  • More expert contributors and perspectives

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inside crash course

AI Technology Streamlines P&C Claims

27% of all repairable vehicle claims are initiated via photos, and over 100 carriers are using AI to inform decisions throughout the claims process.

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INSIDE CRASH COURSE

5 KEY TAKEAWAYS FROM CRASH COURSE 2023

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Crash Course 2023

As the P&C insurance economy evolves to provide customers with more personalized experiences, so, too, will the technologies that make them possible. The time is now for the industry to ignite EXPERIENCES that have the power to transform and ultimately delight customers.

Crash Course 2023

CRASH COURSE CONTRIBUTORS

Susanna Gotsch

Susanna is CCC’s Senior Director of Industry Analytics and a preeminent thought leader and speaker on industry topics. She has been authoring CCC’s annual Crash Course report for nearly three decades, and will retire after this, her final report.

Kyle Krumlauf

Kyle brings more than 20 years of automotive industry experience to CCC in his role as CCC’s Senior Industry Analyst. He’s been recognized and awarded for his contributions to innovation and continuous improvement efforts in this space.

Jason Verlen

Jason is CCC’s VP of Product Management. He’s an industry expert and a sought-after speaker and author, with deep knowledge and historical perspective across the P&C insurance and collision repair industries.

Erik Bahnsen

Erik brings 20 years of insurance industry claims and technology experience to his role as CCC’s Senior Industry Analyst. His insights have been featured at numerous industry conferences and in influential publications.

Scott Palmer

Scott is CCC’s VP and Research Fellow. He has worked in the field of injury causation since 1987 and pioneered the use of Delta-v in claims technologies. His work has been published widely over the last two decades.

Tim Christ

Tim brings 20-plus years of insurance claims, forensic engineering, management consulting, and insurtech advisory experience to CCC in his role as Senior Solutions Engineer. He’s an author and a notable public speaker on the topic of subrogation.

CRASH COURSE CONTRIBUTORS

Susanna Gotsch

Susanna is CCC’s Senior Director of Industry Analytics and a preeminent thought leader and speaker on industry topics. She has been authoring CCC’s annual Crash Course report for nearly three decades, and will retire after this, her final report.

Scott Palmer

Scott is CCC’s VP and Research Fellow. He has worked in the field of injury causation since 1987 and pioneered the use of Delta-v in claims technologies. His work has been published widely over the last two decades.

Erik Bahnsen

Erik brings 20 years of insurance industry claims and technology experience to his role as CCC’s Senior Industry Analyst. His insights have been featured at numerous industry conferences and in influential publications.

Jason Verlen

Jason is CCC’s VP of Product Management. He’s an industry expert and a sought-after speaker and author, with deep knowledge and historical perspective across the P&C insurance and collision repair industries.

Kyle Krumlauf

Kyle brings more than 20 years of automotive industry experience to CCC in his role as CCC’s Senior Industry Analyst. He’s been recognized and awarded for his contributions to innovation and continuous improvement efforts in this space.

Tim Christ

Tim brings 20-plus years of insurance claims, forensic engineering, management consulting, and insurtech advisory experience to CCC in his role as Senior Solutions Engineer. He’s an author and a notable public speaker on the topic of subrogation.

News & Insights

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5 Key Takeaways from Crash Course 2023

5 Key Takeaways from Crash Course 2023

CCC Releases 2023 Crash Course Report, Providing Market Data and Insights on the Trends Impacting the P&C Insurance Economy

CCC Releases 2023 Crash Course Report, Providing Market Data and Insights on the Trends Impacting the P&C Insurance Economy

AI Adoption for Auto Claims Escalates

AI Adoption for Auto Claims Escalates

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Crash Course 2023

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Crash Course 2023

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Technology

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©2023 CCC Intelligent Solutions Inc. All rights reserved.

Terms of Use | Privacy Policy | Do Not Sell or Share My Personal Information

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