5 Trends that Changed the Vehicle Repair Industry in 2022
Inflation – perhaps one of the words that best defines 2022. At the close of 2021 many were hoping we had seen the worst of rising inflation as supply chain issues were getting better, whether it was the lower cost of shipping goods or automakers predicting improved supplies of semiconductor chips. But then Russia invaded Ukraine and the cost of oil and other raw materials shot up. Overall inflation hit a forty-year high at midyear, and the 6.6 percent increase in Sep’22 in core CPI which excludes energy and food prices was the biggest increase since August 1982.
People cooped up at home for nearly two full years splurged on travel, shifting their spending from big goods like furniture and home improvement to trips abroad and dining out. This left many businesses with too much of the wrong inventory and other businesses with not enough employees. The “great resignation” and “quiet quitting” emerged alongside soaring wages. Incomes for many workers improved substantially – leaving industries like the collision repair industry further strapped for new entrants. Other industries that experienced increases in early retirements in CY 2020 found themselves unable to backfill those positions when workloads returned to pre-pandemic levels.
Wages across all industries have been growing at much faster rate than in many years (Figure 1), and while wage growth in the trade and transportation industry outpaces growth across all industries, it still trails inflation overall. Good news? Overall inflation has started to fall slightly, as some widely purchased goods like clothes, vehicles, and appliances have seen their prices fall. Unfortunately, these types of goods account for only one quarter of the Consumer Price Index. Inflation in services, food and energy continues to rise; and non-energy services makes up more than half of the CPI.
So, what might we expect moving forward? All things related to owning a vehicle in 2023 will continue to cost more.
2. Shifting Consumer Behavior Around Vehicle Purchases
According to the NADA, the average new vehicle retail selling price was $45,646 for the first half of 2022 – up nearly 14 percent, while the average used vehicle retail selling price increased nearly 26 percent (Figure 2).
Higher interest rates and a more expensive vehicle mix have also led to larger and longer new and used vehicle loans payments and terms.
Higher cost vehicles, limited inventory, and fears of a recession have kept more people out of the market – Cox Automotive predicts new and used vehicle sales will fall in 2022 to 13.7M and 36.3M respectively. Should the U.S. experience a recession in late 2022 – early 2023, vehicle sales will likely decline or stay flat, and new and used vehicle prices may soften further. However, supplies of new and used vehicles remain below pre-pandemic levels, so declining demand will likely have only marginal impact on pricing. For example, U.S. dealers had only 32 days’ supply of new vehicle inventory at Sep 30, 2022, versus 66 days at Sep 30, 2019. And while Cox Automotive data shows wholesale days’ supply have improved, overall wholesale used vehicle volumes will drop to 9 million in 2023 versus 13.1 million in 2019, keeping future supply constrained (Figure 3).
The average new vehicle retail selling price dropped 1.6 percent during the last Great Recession (2007 to 2008) (Figure 2), while wholesale used vehicle values fell over 6 percent and the BLS CPI used car and truck index fell over 5 percent (Figure 4). During that period, the industry also had a healthy supply of both new and used vehicles. Subsequently, even if vehicle prices were to fall in a similar manner from a recession in 2023, they would remain well above pre-pandemic levels. In fact, Manheim reports their wholesale used vehicle value index rose 46.7 percent by December 2021 versus the prior year, and forecasts it will fall nearly 14 percent by December 2022, and decline less than 1 percent by December 2023. So while used vehicle prices and subsequently total loss costs may trend lower in 2023, it’s likely they could remain as much as 20 percent higher than pre-pandemic.
At the same time, those consumers that are buying new vehicles are buying more expensive vehicles like light trucks and electric vehicles. Through Q3 2022, sales of EV’s in the U.S. were nearly 600K, up 70 percent from the same period in 2021, accounting for nearly 6 percent of all new vehicle sales. With automakers all racing to get more EV models into production, demand for the raw materials needed in the manufacture of EV batteries has surged, driving up their costs. Higher raw material prices mean EV’s are costing more. Looking to keep the U.S. competitive as it electrifies its fleet and to make it less reliant on other countries, the Bipartisan Infrastructure Law, CHIPS & Science Act, and Inflation Reduction Act combined will invest more than $135 billion to build on the growing demand for EVs, including critical minerals sourcing and processing and battery manufacturing in the U.S.
3. Increased Cost to Repair Damaged Vehicles
Automakers are also incorporating more technology in their vehicles – things like automatic emergency braking, adaptive cruise control or L2 vehicle autonomy; connected car technology; and more. As more vehicles come equipped with this technology, vehicle repair cost and complexity grow. More vehicle repairs include costs associated with vehicle scan and calibration, operations that have added $66 and $27 per claim respectively versus just $4 and $5 per claim in early 2017 (Figure 5). More parts are replaced per repair, and more labor hours are needed – both have seen steady growth over time (Figure 6) and (Figure 7). Average repair costs have been climbing steadily for years (Figure 8); even when prior years’ average total cost of repairs are adjusted for inflation (Figure 9).
In fact, just taking the 5-year average growth in labor hours, part replacements, and frequency of scan and calibration per claim and assuming no increase in labor rates or part costs, suggests repair costs could climb another 4-5 percent in 2023 versus 2022. Given the current and anticipated shortage of collision repair technicians and continued push by repairers to raise rates to help recruit more to the industry, labor rates will likely see further increases in 2023, and average cost of repairs may climb as much as 10 percent in 2023.
Advanced driver assistance systems (ADAS) in vehicles continue to proliferate. By September 1, 2022, nearly all automakers have committed to minimally equip all vehicles of 8500 curb weight produced for the U.S. market with front crash warning and automatic emergency braking. As of September 1, 2021, it’s estimated that approximately 80 percent of the newest vehicles were already meeting that commitment (Figure 10). As more vehicles come so equipped, many are also coming with additional ADAS technology like L2 autonomy (aka adaptive cruise control with lane keeping assist) which unfortunately data from IIHS and others may be leading drivers to take on more risk from speeding and distraction.
Additionally real-world data on driver-assistance technology from IIHS/HLDI shows that these systems help drive down frequency of low-value claims drops substantially, collision and property damage liability (PDL) average claim severities are shifted upward. For example, their analysis showed a nearly 40 percent drop in the frequency of PDL claims less than $1500 involving an insured striking vehicle with AEB, and a more than 20 percent drop in the frequency PDL claims costing between $1500 and $6999, pushing the average severity of all PDL claims up by nearly 20 percent.
4. Rising Insurance Premiums
In response to frequency continuing to climb to pre-pandemic levels and soaring loss costs, the auto insurance industry has been working to raise premiums. Comparison of the year-over-year increases in other CPI categories like used cars and trucks, motor vehicle body work, motor vehicle parts and equipment illustrates the challenge carriers face in responding to significant inflation affecting auto claims (Figure 11).
5. Higher Gas Prices
Last, but certainly not least, gas prices are also expected to remain elevated in 2023. While prices for gasoline have fallen from over $5 per gallon in June 2022, the Energy Information Administration forecasts gasoline prices will average $3.57 per gallon in 2023, versus $2.78 per gallon in the first half of 2021 (Figure 12). As miles driven in the U.S. build, and congestion levels grow, higher gas prices will drive down spending in other areas among most consumers.
2023 is shaping up to be another year where the expense of owning a vehicle won’t be cheap.
The information and opinions in this publication are for general information only, are subject to change and are not intended to provide specific recommendations for any individual or entity. Although information contained herein has been obtained from sources believed to be reliable, CCC does not guarantee its accuracy and it may be incomplete or condensed. CCC is not liable for any typographical errors, incorrect data and/or any actions taken in reliance on the information and opinions contained in this publication. Note: Where CCC Information Services Inc. is cited as source, the data provided is an aggregation of industry data related to electronic appraisals communicated via CCC’s electronic network or from total loss valuations processed by CCC.
 John Cassidy. “Why is High Inflation Proving So Persistent?” The New Yorker, October 17, 2022.
 NADA Data 2022 Midyear Report.
 Experian. State of the Automotive Finance Market Report: Q2 2022.
 Cox Automotive. Q3 2022 Manheim Used Vehicle Value Index Call, October 7, 2022.
 Kay Wakeman, IIHS/HLDI. “Our latest driver assistance and automated driving research.” Presentation to Society of Insurance Research, January 6, 2022.