CCC Sets Bold Vision to Make Life Just Work for Customers and the Millions of Consumers Involved in Auto Claims, Repairs Each Year

With proven AI and a new intelligent architecture, CCC will power the next evolution of the P&C insurance economy, helping customers deliver Intelligent Experiences during crucial moments following auto accidents

To reflect its advanced capabilities, the CCC cloud platform is now the CCC Intelligent Experience (IX) Cloud™ platform

CHICAGO, April 8, 2024 – Irreversible shifts in the P&C insurance economy, marked by increasing vehicle complexity and labor shortages, require bold thinking and the use of modern, flexible technology. CCC Intelligent Solutions (CCC) stands ready, announcing its technology-backed vision to power the next evolution of the industry, shaping a world where Life Just Works for customers and the millions of their consumers involved in auto claims and repairs each year. CCC is an industry and technology leader with an unmatched history of innovating with and for its more than 35,000 customers and partners.

"Making Life Just Work is at the heart of what CCC has been doing for more than 40 years. Today, it becomes our official north star," said Githesh Ramamurthy, chairman and CEO of CCC Intelligent Solutions. "The industry is at an inflection point and customers are looking for ways to rapidly transform their businesses without disrupting existing operations. Our new intelligent architecture will help them deliver improved performance today while also providing a modern, flexible foundation from which customers can build and innovate for the future."

Introducing Intelligent Experiences

Intelligent Experiences are those that work for everyone involved in a claim or repair - consumers, businesses, and their employees. Intelligent Experiences synthesize these different perspectives to help deliver the optimal outcome for everyone participating in a given interaction by orchestrating data, AI, and ecosystems at scale.

The CCC Intelligent Experience (IX) Cloud™ platform will bring intelligent experiences to life through a new event-driven architecture that overlays onto CCC's existing cloud applications, customer workflows, and customer and partner systems. This microservices-based approach will proactively provide additional insights about business events, infuse the latest AI into workflows, and cascade innovation across customer operations. The CCC IX Cloud will create opportunities for workflows that are as dynamic and unique as the tens of millions of claims and repairs that occur each year, as well as help customers focus on the claims, repair decisions, and actions that will have the greatest impact on their business.

The CCC IX Cloud builds on CCC's decades of SaaS expertise and data stewardship, with enhanced scalability and elasticity from CCC's public cloud investments. The new CCC IX Cloud architecture is built to accelerate the expansion of CCC's large and growing partner ecosystem.

"The only way to address the challenges facing the industry is by embracing a fundamentally new approach to human-centered technology," said Marc Fredman, chief strategy officer for CCC. "Through the combination of data, advanced AI, and ecosystems, CCC is enabling our customers to transcend traditional boundaries and achieve unprecedented levels of success. With the CCC IX Cloud, CCC is not just envisioning a world where life just works, we're actively engineering it."

Learn more about how CCC will power intelligent experiences that make Life Just Work for repairers, insurers, and automakers.

To download a comprehensive white paper on Intelligent Experiences and to learn more about the CCC IX Cloud, please visit https://www.cccis.com/ccc-ix.