By Allyson Santapau – CCC Associate Director, Solutions and Consulting
When speaking with customers, we frequently discuss the volume of claims being handled on a daily basis, all at various stages. We also talk about the people working hard to manage them. Given today's market conditions, those teams are often spread thin as they are asked to handle a heavier claim volume – especially during the busiest times of year, such as hurricane season.
As more employees continue to retire from the industry, these concerns are unlikely to go away anytime soon.
This can lead to bottlenecks across the claims lifecycle. In particular, we know your desk reviewers face multi-faceted demands within the reinspection process. Every day, thousands of incoming estimates arrive from your repair facility partners. Without help from technology, manual reviews are tedious and time consuming for your team, especially given broader dynamics, which include a need for them to:
That's a lot to keep track of, especially with a queue of yet-to-be-reviewed estimates stacking up. This could lead to delays.
This is where CCC's new AI models can make an impact. With CCC® Intelligent Reinspection, it's now possible for your team to more easily answer questions like, "Am I spending my time on high priority files?," helping expedite the process.
CCC's AI and audit capabilities assess incoming repair facility estimates. Then, according to your own rules and configurations, AI can automatically route to next steps, helping to streamline desk reviewer’s time while also reducing wait times for repairers.
For it to be effective, CCC's AI models have been developed using data from more than $1T in claims and repair related transactions processed by CCC on behalf of its customers. This includes data from final estimates created by tens of thousands of skilled repairers and also reviewed by reinspectors.
This is how CCC's Intelligent Reinspection is able to help your team focus on the files to review, supporting better productivity. For example, based on a recent simulation, our data has shown the following benefits:
Plus, it's possible to see results quickly. Through direct connections with CCC® ONE repair facility platforms with no additional integration needed, Intelligent Reinspection can be seamlessly brought into your existing process without requiring additional IT work.
Through this solution, CCC creates a more intelligent experience for everyone involved. It helps optimize reviewer workflows and build better connection and collaboration with repair facilities. In turn, repairers can move quickly on repairs and see a faster time to payment. For consumers, their vehicles can be returned sooner so they can get back on the road and on with their lives.
To learn how you can simplify reinspection tasks and reduce bottlenecks within the claims journey, contact us today.
