CCC understands your relationship with your customers is not a series of events, but a single end-to-end experience. From the initial engagement to completed repair s or claim resolution, data flow and communication should be seamless across your workflow and across your partner interactions. CCC’s network connects insurers, collision repairers, lenders, medical providers, salvors, parts suppliers, and more to create a seamless, efficient experience for customers.
From consumer-guided mobile-applications to text message status updates, CCC is digitizing the customer experience – capturing data, improving relationships, and accelerating our clients’ digital transformations.
The CCC Intelligent Experience (IX) Cloud platform is the center point of CCC’s technology. Data, advanced AI, and AI models reside in the CCC IX Cloud and will work together to seamlessly power our products. It will help our solutions work better together, creating more continuity across the claims and repair process, making it smarter, easier, and faster for everyone.
Mobile interactions and consumer-led data capture revolutionize how businesses operate. CCC’s versatile mobile applications help clients capture and process critical information directly from their customers.
Our solutions are highly flexible, featuring standalone applications and customizable product suites. CCC provides industry-leading mobile applications as well as the versatility through SDKs and APIs to integrate CCC workflows into your own mobile applications.
CCC provides omni-channel solutions that help clients keep their customers informed and engaged through email and text.
For insurers, an enterprise-wide text solution supports personalized communications, tailored support and capturing data across the customer journey from quote to resolution.
For repair facilities, CCC® Engage digitizes points of connection from estimate to check-out between repair facilities and customers.
CCC provides our clients with the power to share information across the insurance and automotive ecosystems. By connecting industries CCC helps to improve response times, inform usage-based insurance quotes, and support quality repairs.
CCC technology and AI-guided workflows accelerate decisions and help clients create distinct customer experiences. Decades of Auto Physical Damage (APD) and Casualty claims, repair and parts data, valuations, and customer satisfaction tracking combine to deliver informed, constantly refined insights to power actions.
