Customer Experience
Digital transformation centered on the customer experience.
Our Approach
CCC understands your relationship with your customers is not a series of events, but a single end-to-end experience. From initial engagement to resolution, data flow and communication should be seamless across your workflow and across industries. CCC’s network connects insurers, collision repairers, lenders, salvors, parts suppliers, and more to create a seamless, efficient experience for customers.
We combine AI, mobile and IoT solutions to power better experiences. A mobile-first mindset, intuitive design, and an omni-channel view elevate clients’ interactions with their customers. Data moves from one application to the other, reducing friction and increasing visibility across each step of a workflow or across industries.
From consumer-guided mobile-applications to text message status updates, CCC is digitizing the customer experience – capturing data, improving relationships and accelerating our clients’ digital transformations.
How CCC delivers on customer experiences:
Mobile Solutions
Mobile interactions and consumer-led data capture revolutionize how businesses operate. CCC’s versatile mobile applications help clients capture and process critical information directly from their customers.
Key Insight
Versatile Applications
Our solutions are highly flexible, featuring standalone applications and customizable product suites. CCC provides industry-leading mobile applications as well as the versatility through SDKs and APIs to integrate CCC workflows into your own mobile applications.
Digital Engagement
CCC provides omni-channel solutions that help clients keep their customers informed and engaged through email and text.
For insurers, an enterprise-wide text solution supports personalized communications, tailored support and capturing data across the customer journey from quote to resolution.
For repair facilities, CCC® Engage digitizes points of connection from estimate to check-out between repair facilities and customers.
Key Insights
Data-Driven Workflows
CCC provides our clients with the power to share information across the insurance and automotive ecosystems. By connecting industries CCC helps to improve response times, inform usage-based insurance quotes, and support quality repairs.
AI-Guided Workflows
CCC technology and AI-guided workflows accelerate decisions and help clients create distinct customer experiences. Decades of Auto Physical Damage (APD) and Casualty claims, repair and parts data, valuations, and customer satisfaction tracking combine to deliver informed, constantly refined insights to power actions.
