Last Updated: 20 November 2024
This Policy describes how CCC Intelligent Solutions Inc., and our affiliates (collectively, “CCC”, “we”, “us” or “our”) collect and use information about you. This Policy applies to the websites, applications, and services where it is posted, and we call these our “Services.” This Policy does not apply to third-party websites, applications, and services, even if they are linked to or accessible from our Services.
If you are a California resident, click here to view Section 6, "Your California Privacy Rights," and our notice at collection for information provided pursuant to California law.
If you have any questions or concerns about this Policy or our practices, or want to exercise your privacy rights, please contact us at privacy@cccis.com.
1. INFORMATION WE COLLECT ABOUT YOU
CCC collects and stores some or all of the following categories of personal information about you, depending on the Service used:
(a) Identifiers and contact information, including your name, mailing addresses, phone numbers, and email addresses. On some Services, we may also collect a username (or user ID) and business contact information, including a job title, employer name and number, professional or employer website, and software license number.
(b) Audio, visual, or similar information, including photographs and videos submitted, captured, or sent through the Service, and video chat session information. For certain Services, if you give permission, our Service can access the camera and microphone features on your device.
(c) Device, Internet, or other network activity information, including an IP address, device identifiers, session IDs, and information about the device, platform, monitor, operating system, and browser you are using. We look at what site you came from and what site you visit when you leave our Service. We also look at how you use our Service, including how often and when you visit, how much time you spend using the Service, the areas of our Service you use the most, the pages you visit, the content you view, and your language preferences. On certain Services, we use tracking tools to look at mouse movements, clicks, keystrokes, data or text entered, and the pages you visit. If you use an app-based Service, we may collect information about where you downloaded the app, how you interact with it, and how often you use it.
(d) Location information, including your general location, using your ZIP code and IP address. On certain Services, if you enable access, we can collect precise geolocation information about your device, or the precise geolocation for images and videos you submit or send.
(e) Information about a vehicle or insurance claim, including a Vehicle Identification Number (VIN), license plate number, options on the vehicle, and its make, model, year, mileage, and color. On some Services, we also collect an insurance claim number, catastrophic event information, a vehicle device number, and information about repair services, repair status, estimates, and appointments. We may also receive a driver’s license or other government ID in connection with your claim.
(f) Other information you submit or send, including information you provide when you contact us, make a request, complete a survey, or ask us for information about specific Service offerings and solutions.
(g) Inferences we may draw about you, such as your interests, your preferences, and your characteristics using the pieces of personal information collected about you.
Some of this information (including government IDs, account login and precise geolocation information) may be considered “sensitive” under the laws of certain jurisdictions. Whether information is sensitive information will depend on the laws of your jurisdiction.
2. HOW WE COLLECT INFORMATION ABOUT YOU
CCC collects each of the categories of information described above from the following sources, depending on how you interact with us and the Services used:
(a) We collect information directly from you. We collect information directly from you to provide Services to you or in the context of a business relationship between CCC and your employer. We also collect information from you directly when we are a service provider acting on behalf of another company, such as an insurance company or a repair shop.
(b) We collect information from you and your devices passively. We use tracking tools like browser cookies, web beacons, pixels, and tags. We do this when you interact with our Services, our ads, and emails that we send to you. We collect information about users over time and across sites when you use our Services. We may have third parties collect information this way. For example, we may use Google Analytics. Learn more about these tools and how you can control them in the “Your Choices” section, below.
(c) We receive information about you from other companies. Our vendors and service providers give us information about you. If you are using a Service on behalf of your employer, an insurance carrier, or a third-party administrator, that entity may provide us with information about you. Some Services help you communicate with third parties about your vehicle, including repair facilities and insurance companies. These repair facilities and insurance companies may provide us with information about you. Social media platforms may also give us information about you.
(d) We combine information. We may combine information collected online with information collected offline. We may combine information that we get from another party with information we already have. We may also aggregate your information with other users’ information to understand preferences and trends over time.
3. HOW WE USE THE INFORMATION WE COLLECT ABOUT YOU
CCC uses each of the categories of personal information described above as permitted by law and for the purposes listed below:
(a) To provide you with Services. We use your information to present information or content on the Services, including personalizing them and keeping them functional. We also use information to maintain our operations and the Services, including the content or information in them. This includes administering our systems, debugging, and troubleshooting.
(b) To communicate with you. We use your information to respond to or facilitate your requests and questions. We use your information to respond to your feedback. We may communicate with you about the Services, your account, our relationship, this Policy, or our Terms.
(c) To evaluate and improve our Services. We use your information to analyze how our Services are used and whether users are interacting with or interested in certain features or areas. We also use information for statistical, demographic, and marketing analyses, and to investigate relevant industries and markets. We measure and monitor user traffic to evaluate how the Services perform. We use information this way to understand how users interact with our Services, to make our Services better, to make updates, and to customize your experience with us.
(d) For marketing. We use your contact information to provide you with communications about new features, improvements, and updates. We may send editorial content, industry education, invitations to upcoming events, and other similar information. Learn more about your choices for these communications in Section 5, “Your Choices”, below.
(e) For targeted advertising and interest-based ads. We and our third-party advertising partners display targeted advertising, cross-context behavioral advertising, and interest-based advertising using information from cookies and tracking tools and inferences gathered about you over time and across websites, apps, or other platforms. Targeted advertising includes ads we and our partners think are relevant based on your browsing habits or online activities. The ads can be about our Services or other companies’ products and services. These ads can be served on websites, in apps, and in emails. We and our third-party partners gather this information about you from the cookies, pixels, tags, web beacons, and other tracking tools described in this Policy. Our third-party partners might link your name or email address to other information they collect. Learn more about these third parties in Section 4(d), below. Sharing your information in connection with these advertising activities may be considered a “sale” or “sharing” as defined under certain privacy laws. Learn more about your choices for this kind of advertising in Section 5, “Your Choices”, below.
(f) For verification. We use personal information to verify your identity if you make requests under this Policy. The verification steps and the pieces of personal information that we request or use may vary depending on the sensitivity and nature of your request.
(g) For security purposes. We use information to detect, investigate, and prevent activities that may violate our policies or Terms, or that may be harmful or illegal.
We also use information as otherwise permitted by law; for other purposes we describe at the time we collect your information; or for other purposes with your consent. We use sensitive personal information for reasonably expected purposes to provide you with Services, in connection with your requests, and as authorized by law. We may use de-identified or aggregated data for any purpose, unless prohibited by law. We do not attempt to re-identify de-identified data, except as permitted or required by law.
4. HOW WE SHARE YOUR INFORMATION
We may share each of the categories of personal information described above with the following other entities:
(a) Within the CCC corporate family, including our subsidiaries and affiliates.
(b) With our vendors and service providers, including companies that help us send emails and notifications, manage content, host our Services, process payments, provide security or customer service, and assist with IT support. We share information with these entities to deliver requested information, to provide our Services to you, and to fulfill our contractual obligations. For example, we may store some of your information on servers that are owned and operated by our hosting services provider.
(c) With our alliance partners and other business partners. We share information with insurance companies and repair shops where you are using our Services to interact with these entities. You may tell us to share your information with a third party alliance member because you are interested in hearing from them about licensing their product for your business.
(d) With advertising partners for their marketing purposes. We share information with third-party advertising partners though tracking tools on our websites. We may also share email addresses or other contact information with third-party partners so they can serve our advertising on their platform. These third-party partners include social media platforms, analytics companies, data brokers, and third-party advertisers. Personal information received by these companies may also be subject to their privacy policies. These third parties may also share your information with others. These third parties may use the information for their own marketing purposes or the marketing purposes of others. This may include the delivery of targeted advertising and cross-context behavioral advertising.
(e) To protect CCC or other persons, or to meet our legal obligations, including sharing with government agencies, investigatory bodies, and with law enforcement or authorities in response to requests or to cooperate with investigations. We will share information to respond to a court order or legal process, including to a subpoena, and in connection with security, fraud, or safety matters, to investigate illegal activities, to enforce contractual rights, or to defend or pursue legal claims.
(f) To any successor to all or part of our business, including if CCC sells, transfers, merges, consolidates, reorganizes all or any part of its business or assets, or if CCC merges with, acquires, or forms a joint venture with any other business. Information may be among the assets transferred to a prospective buyer, new owner, or other third party involved.
We may also share information for other reasons we may describe to you, with your consent, or as otherwise permitted or required by law. We may share de-identified or aggregated data for any purpose, unless prohibited by law.
5. YOUR CHOICES AND YOUR PRIVACY RIGHTS
You can opt out of receiving our marketing and investment emails. To stop receiving marketing and investment emails, use the “unsubscribe” or “Manage Preferences” links and follow the instructions. Please note that our marketing and investment email lists are managed separately. If you want to opt-out of both emails, you will need to opt-out of each separately. Even if you opt out of marketing emails, we will still send you transactional messages. These include responses to your requests and questions.
You have certain privacy rights. You (or your authorized agent) can send us requests to access, correct, delete, or update personal information by email at privacy@cccis.com. You can request to revoke your prior consent and request to confirm the processing of your personal information. You may be able to request a list of the third parties to which we disclosed personal information. When exercising the right to access personal information, we will provide it in a portable and (to the extent technically feasible) a readily usable format. We will use commercially reasonable efforts to honor your request and verify your identity by email. If you have an authorized agent submit a request on your behalf, we may still verify your identity and their authority to submit a request for you. For deletion requests, please note that your information may not be deleted in its entirety from our systems, and some information may be kept to comply with legal exceptions or obligations. We may also keep an archived copy of your records as required by law or for legitimate business purposes. You can appeal our decision if you are not satisfied with the outcome of your request. Please send appeals directly to privacy@cccis.com with “Attention: Privacy Appeal” in the subject line. We generally do not limit these rights to residents of particular U.S. states, although we process requests in accordance with and to the extent required by applicable laws. We will not discriminate against you for exercising any of the rights outlined in this Policy.
Please note: These rights may not apply to personal information collected by CCC as a service provider on behalf of our customers or clients, such as insurance companies or repair shops. Where you are providing information directly to an insurance company, repair shop, or other third party through a Service, please contact that third party regarding your privacy rights. If you are a representative of a CCC partner and you need to submit a request on behalf of one of your customers or consumers, please visit https://cccis.force.com/cccdatarequestcenter/s/.
You can opt-out of sale / targeted advertising on our Services. You may request to opt out of the “sale” of your personal information, as well as certain types of “targeted advertising” on our Services (as these terms are defined under applicable laws and as described in Sections 3(e) and 4(d)). Your request will be processed and fulfilled in accordance with applicable laws. To make a request, click Do Not Sell or Share My Personal Information here, or in the footer of our Services.
You can control certain cookies and tracking tools. As noted above, our Service also allows you to manage certain cookie preferences by clicking Do Not Sell or Share My Personal Information here, or in the footer of our Services. Below, we’ve described various additional ways you can control or delete cookies.
If you block or reject cookies and tracking tools, certain features on our Services may not work, and not all of the tracking describe in this Policy will stop. Certain options you select are browser and device specific, and are deleted whenever you clear your browser’s cache.
Our Do Not Track policy: Some browsers have “do not track” features that allow you to tell a website not to track you. We will respond to opt-out preference signals to the extent required by law for your browser or device (such as Global Privacy Control, https://globalprivacycontrol.org/), but we cannot link this information to your account and we do not respond to “do not track” signals. Your selections are specific to the device, website, and browser you are using, and are deleted whenever you clear your browser’s cache.
You can control tools on your mobile devices. You can reject permissions or turn off notifications on your phone. You can delete our applications.
6. YOUR CALIFORNIA PRIVACY RIGHTS
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at privacy@cccis.com, or write to us at the address listed below. Indicate in your letter or email subject line that you are a California resident making a “Shine the Light” inquiry.
If you reside in California, you can make the following more specific requests with respect to your personal information. We will not discriminate against you for making any of these requests.
To make a request: To request access, correction, deletion, or to opt out of a financial incentive, email us at privacy@cccis.com. To make a Do Not Sell or Share My Personal Information request, click here, or in the footer of each page of our Services. We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests. Please note: these rights may not apply to personal information collected by CCC as a service provider on behalf of our customers or clients, such as insurance companies or repair shops. Where you are providing information directly to an insurance company, repair shop, or other third party, please contact that third party regarding your privacy rights. If you are a representative of a CCC partner and you need to submit a request on behalf of one of your customers or consumers, please visit https://cccis.force.com/cccdatarequestcenter/s/.
Verification and authorized agents: We will verify your identity prior to responding to your requests. The verification steps may vary depending on the sensitivity of your personal information. You may designate an authorized agent to make a request on your behalf. When submitting the request, the authorized agent must be identified as an authorized agent. We may require written proof of the agent’s permission to make a request on your behalf, and we may need to verify your identity directly.
Additional disclosures: Please note the following regarding how we collect, use, and share your personal information, including in the previous 12 months:
7. SECURITY
We use standard security measures, but the Internet is not 100% secure. We cannot promise that your use of our Services will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
8. RETENTION PERIOD
We will retain information for as long as it is reasonably needed or permitted in light of the purposes for which we collected it. We also retain information as required by law. The criteria we use to determine our retention policies include the length of our relationship with you, your requests, your continued use of our Services, ongoing obligations such as contracts and services, and our legal obligations.
9. CHILDREN
Our Services are meant for adults. We do not knowingly collect personal information from children without permission from a parent or guardian. We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age. If you are a parent or guardian and think your child has given us personal information, you can email us at privacy@cccis.com. You can also write to us at the address listed at the end of this Policy. Please mark your inquiries “COPPA Information Request.”
10. THIRD-PARTY SITES, APPS, AND SERVICES
If you click on a third-party link, you will be taken to a site, app, service, or platform we do not control. This Policy does not apply to the privacy practices of that third party. Our Policy also does not apply to the privacy practices of our customers and clients, such as insurance companies and repair facilities. Read other companies’ privacy policies carefully. We are not responsible for these third parties.
11. DATA TRANSFER
We and the third parties we work with may transfer your information to, or store or access it in, jurisdictions that may not provide the same level of data protection as your home jurisdiction. We will take steps so that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
12. CHANGES TO THIS POLICY
This Policy may be amended from time to time at CCC’s discretion. You will be notified by email (where possible and required by law) of any material changes to this Policy. We will also post an updated version on our Services. Please check our Services periodically for updates.
13. CONTACTING US
For any questions or concerns you have about this Policy, please email us at privacy@cccis.com.
You can also contact us at:
CCC Intelligent Solutions Inc.
ATTN: Chief Privacy Officer
167 N. Green St., 9th Floor
Chicago, IL 60607
