CCC® Accident Documentation
Extending digital transformation to FNOL
CCC ACCIDENT DOCUMENTATION
What It Does
Connect with customers in the moments after a collision to provide guidance and collect thorough FNOL details. Accident Documentation offers a mobile experience, even while still at the crash scene, to help your customers document accident details, capture damage photos, and submit this information. Insurers get more complete FNOL details earlier to enable better decision making and help get customers back on the road sooner, improving satisfaction.
Provide drivers of connected cars, or of un-connected cars via text, with a checklist of next steps to follow from their mobile device in the moments after an accident. Help put customers at ease after an unsettling event.
Easily document accident details, such as number of vehicles involved, point of impact, and accident location, via a guided mobile experience that supports consistent data capture.
Intuitive overlays within the mobile app guide customers to capture higher quality photos of vehicle damage. Once photos are captured, they can be submitted to the insurer to initiate earlier triage decisions and kick off an accelerated claims process.
Enable customers to search for local repair facilities, view ratings and schedule appointments without exiting the mobile experience.
CCC’s mobile technology empowers insurers to offer differentiated experiences to their customers. From quoting to renewal questions, to FNOL and scene documentation, and digital communications, CCC delivers mobile tools to accelerate and improve insurer processes while elevating the customer experience.