By Meghan Croyle – Vice President, Customer Success
For a backlogged claims department, or a busy repair facility, efficiency is key.
Given current market conditions, such as the growing number of retirees from the industry, smaller, time-constrained teams are being tasked with heavier workloads. And as vehicle complexity rises, it’s critical that those across the ecosystem – from repairers to part suppliers to insurance carriers – are in alignment with each other.
This is where CCC can help. We understand the challenges you deal with every day and one of our priorities is to make it easier for our customers to do business. Our data and network, connected through the CCC Intelligent Experiences (IX) Cloud, can bring continuity across the claims and repair process, helping our customers work together smarter, simpler, and faster.
One example of this can be found within the reinspection process, where new capabilities are currently being rolled out.
When an estimator at a repair facility builds an estimate, CCC's connections to 5,000+ part suppliers offer visibility into parts options, location, availability, and pricing within CCC ONE®, helping them make informed decisions. Before the repairer finalizes the estimate, they are easily able to confirm their selections match the unique vendor preferences and parts sourcing rules you put in place as the insurer.
Bringing next level transparency to the process, repairers can be confident they chose from the very same set of part options that insurance carriers will see during reinspection.* This helps drive quicker approvals by reducing part-related change requests and minimizing extra communication to reach alignment.
These connections have cascading benefits throughout the ecosystem that go beyond efficiency. Not only does your reinspection team experience a streamlined process, but you can also prevent delays resulting from part returns, which could lead to higher rental costs. Repairers can see improved collaboration with their insurance counterparts while also seeing fewer delays in the repair process, freeing up shop capacity. All of which leads to a better consumer experience by getting them back on the road sooner, which is a win for everyone.
To learn more, or confirm your configurations are in place to bring better visibility, more informed decisions, and an accelerated path to claims resolution for all involved, contact your account manager.
*This capability will be available for any repair facilities using CCC ONE® in May 2025.
By Meghan Croyle – Vice President, Customer Success
For a backlogged claims department, or a busy repair facility, efficiency is key.
Given current market conditions, such as the growing number of retirees from the industry, smaller, time-constrained teams are being tasked with heavier workloads. And as vehicle complexity rises, it’s critical that those across the ecosystem – from repairers to part suppliers to insurance carriers – are in alignment with each other.
This is where CCC can help. We understand the challenges you deal with every day and one of our priorities is to make it easier for our customers to do business. Our data and network, connected through the CCC Intelligent Experiences (IX) Cloud, can bring continuity across the claims and repair process, helping our customers work together smarter, simpler, and faster.
One example of this can be found within the reinspection process, where new capabilities are currently being rolled out.
When an estimator at a repair facility builds an estimate, CCC's connections to 5,000+ part suppliers offer visibility into parts options, location, availability, and pricing within CCC ONE®, helping them make informed decisions. Before the repairer finalizes the estimate, they are easily able to confirm their selections match the unique vendor preferences and parts sourcing rules you put in place as the insurer.
Bringing next level transparency to the process, repairers can be confident they chose from the very same set of part options that insurance carriers will see during reinspection.* This helps drive quicker approvals by reducing part-related change requests and minimizing extra communication to reach alignment.
These connections have cascading benefits throughout the ecosystem that go beyond efficiency. Not only does your reinspection team experience a streamlined process, but you can also prevent delays resulting from part returns, which could lead to higher rental costs. Repairers can see improved collaboration with their insurance counterparts while also seeing fewer delays in the repair process, freeing up shop capacity. All of which leads to a better consumer experience by getting them back on the road sooner, which is a win for everyone.
To learn more, or confirm your configurations are in place to bring better visibility, more informed decisions, and an accelerated path to claims resolution for all involved, contact your account manager.
*This capability will be available for any repair facilities using CCC ONE® in May 2025.
