WELCOME TO the q4 edition OF
Crash Course 2024

The Most Trusted Auto Claims & Repair Industry Report

*Now Issued Quarterly!

2024: A YEAR OF SHIFTING GEARS

How the Auto Claims and Repair Industry Adapted to Economic Strain and Evolving Technology

In 2024, the auto claims and repair industry faced a perfect storm, with challenges that included a softening economy, increasing repair costs, and a rapidly aging vehicle pool, forcing many to rethink their strategies.

In this Q4 2024 edition of our Crash Course report, our analysts reflect on the year's defining trends to provide insights and guidance for navigating 2025.

Report Highlights:

  • Aging Vehicles: Discover how older vehicles impact total loss rates and what this means for repair shops and insurers moving forward.
  • Medical Inflation: Learn the driving forces behind rising medical expenses in auto casualty claims and how this impacts insurers.
  • Electric Vehicles: Explore the rapid rise of EVs and how their repair costs compare to traditional ICE and hybrid vehicles.
  • Uninsured Motorists: Uncover the reasons behind the surge in uninsured motorist claims and what this means for auto insurers.
  • Consumer Behavior: See how shifts in consumer behavior are influencing the types of claims being filed.
Insurers are looking for references to access crucial insights to navigate evolving trends and inform their strategies for long-term success.
Nathan Golia
Senior Analyst, Celent