Crash Course 2021

How Covid-19 Reshaped the P&C Insurance Experience

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Data and digitization drive personalization, giving us the power to see and respond in ways we couldn’t before. Being digital opens the door to be more human: more empathetic, more responsive, and more personalized by understanding the behaviors and preferences of the user.

GITHESH RAMAMURTHY

Chairman & Chief Executive Officer

Githesh Ramamurthy

Chairman & Chief Executive Officer

Data and digitization drive personalization, giving us the power to see and respond in ways we couldn’t before. Being digital opens the door to be more human: more empathetic, more responsive, and more personalized by understanding the behaviors and preferences of the user.


The pandemic sharply accelerated changes in digitization and artificial intelligence. While efforts were already underway, companies and their consumers adapted quickly, finding they liked the added flexibility, transparency, and capabilities. And perhaps most importantly, people now have elevated expectations for mobile-first experiences.

SUSANNA GOTSCH

Industry Analyst & Crash Course Author

Susanna Gotsch

Industry Analyst &
Crash Course Author

The pandemic sharply accelerated changes in digitization and artificial intelligence. While efforts were already underway, companies and their consumers adapted quickly, finding they liked the added flexibility, transparency, and capabilities. And perhaps most importantly, people now have elevated expectations for mobile-first experiences.

 

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