Crash Course 2022
P&C Insurance Trends Report
Download the comprehensive report covering the data, trends, and insights impacting the P&C insurance economy.
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Crash Course 2022
Leaders from across the automotive, claims, repair, and collision industries turn to Crash Course each year for in-depth coverage and comprehensive data on everything from shifts in driving behavior and advances in vehicle technology to the macroeconomic, business, and social shifts driving change.
2022 REPORT: Disruption Doesn’t Deter Industry Innovation
Learn more about how labor shortages, supply chain challenges, climate change, and COVID uncertainty are accelerating auto claims digitization and the pace of innovation.
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Data and insights for insurers, repair facilities, industry suppliers, OEMs, and more.
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Personalized experiences are the expectation. Is AI-driven, mass customization the solution?
Estimating
While many policyholders still call their estimator, these 5 factors drove record high satisfaction.
Jobs
Retiring baby boomers will create 100,000 auto technician openings in the next decade. Read more about labor challenges facing collision repair.
Photo Estimating
More than 2x as many consumers submitted vehicle damage photos in 2021 vs. 2020. How did this impact customer satisfaction?
Parts Pricing
2021 spot container shipping rates were 14x what they were in 2019. How does that correlate to the price of parts and overall repair costs?
Replacement Parts
The average number of replacement parts per repair grew more than ever in 2021. Find out why in this year’s Crash Course.
Telematics
At least 13 OEMs have launched insurance telematics products in the last two years, but do consumers understand what it is?
Revenue Stream
See how vehicle connectivity is playing an increasingly critical role in creating a recurring revenue stream for OEMs.
There is more urgency than ever for the industry to adapt and evolve, with an increased focus on the advancement of digital technologies, user experience and connected networks foundational to change and growth.
Susanna Gotsch
Industry Analyst & Crash Course Author
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