Insurance Claims Customer Experience Management

Customer
Experience

Problems we Solve Technologies Featured Solutions

From quote to claim to resolution, our customer experience solutions deliver:

Mobile Experiences

Engage and guide policyholders via mobile tools that span the customer lifecycle – from the point of quote through every phase of a claim and beyond.

Modern Communications

Communicate directly with customers the way they prefer – via text. Two-way, real-time texting capabilities span the enterprise cutting down on cycle time and improving customer satisfaction.

Network Integrations

Connect policyholder directly with repair facilities, schedule appointments, and provide status updates – stay connected through resolution.

Mobile Experiences

Engage and guide policyholders via mobile tools that span the customer lifecycle – from the point of quote through every phase of a claim and beyond.

Modern Communications

Communicate directly with customers the way they prefer – via text. Two-way, real-time texting capabilities span the enterprise cutting down on cycle time and improving customer satisfaction.

Network Integrations

Connect policyholder directly with repair facilities, schedule appointments, and provide status updates – stay connected through resolution.

Deliver Personalized Experiences Through Mobile Solutions

Today’s consumers want to connect digitally – even with their insurance carriers. From quote to claim to resolution, the insurance customer’s journey has transitioned online, in app, and over text. And insurers are customizing these omni-channel touchpoints to support their specific business needs and meet their customer’s expectations.

Watch to learn how CCC can help insurance carriers create a best-in-class digital experience.

Technologies

CCC’s mobile and AI technology empowers insurers to offer differentiated experiences to their customers.

From the quoting to renewal questions, to FNOL and scene documentation, and digital communications, CCC delivers mobile tools to accelerate and improve insurer processes.

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