Customer Experience Solutions
Digital transformation centered around your customer.
From quote to claim to resolution, our customer experience solutions deliver:
Deliver Personalized Experiences Through Mobile Solutions
Today’s consumers want to connect digitally – even with their insurance carriers. From quote to claim to resolution, the insurance customer’s journey has transitioned online, in app, and over text. And insurers are customizing these omni-channel touchpoints to support their specific business needs and meet their customer’s expectations.
Watch to learn how CCC can help insurance carriers create a best-in-class digital experience.
Technologies
CCC’s mobile and AI technology empowers insurers to offer differentiated experiences to their customers.
From the quoting to renewal questions, to FNOL and scene documentation, and digital communications, CCC delivers mobile tools to accelerate and improve insurer processes.
Featured Products
CCC® Quick Estimate
Easy for policyholders and efficient for insurance carriers, Quick Estimate simplifies the steps after a vehicle is damaged. Policyholders document vehicle damage through a guided mobile app.
CCC® Quick Valuation
Quick Valuation reduces the time it takes to process a total loss claim while improving the customer experience. Policyholders submit photos and details through a simple mobile process.
CCC® Quick View
Easily guide drivers to document vehicle condition and associated information via a mobile app at the point of quote. AI-enabled workflows deliver the data seamlessly into insurer workflows.
CCC® Quick Chat
Engage with customers the way they want to be reached – via text message. Quick Chat is intuitive, accessible, and offers a real-time communication throughout the insurance customer experience.
CCC® Total Loss Care
Identify and process total loss claims more efficiently. Offer customers an intuitive mobile experience to provide needed information and receive status updates on their claim.
CCC® Accident Documentation
Reduce cycle time and associated costs by digitizing the FNOL process. Guide drivers to document accident details, capture damage photos, and submit seamlessly to their insurance carriers to get drivers back on the road faster.
