Four Benefits of a Digital Total Loss Experience
Total loss frequency has been steadily rising the last several years, driven by higher vehicle purchase and repair costs. With more than 21% of all accidents resulting in as total loss in 2020, and 40% of all total loss claims involving vehicles secured by lenders, digitizing the total loss process can deliver several benefits, including improved customer service.
Read our infographic to learn more about the Four Benefits of a Digital Total Loss Experience.
Sources:
- CCC Information Services Data
- CCC, Crash Course 2021
- CCC, Crash Course 2020
- “J.D. Power 2014 Canadian Auto Claims Satisfaction Study,” 2014, https://www.jdpower.com/business/press-releases/2014-canadian-auto-claims-satisfaction-study
- “J.D. Power U.S. Claims Digital Experience Study,” 2020, https://www.jdpower.com/business/press-releases/2020-us-claims-digital-experience-study
- “Self-Service: Do Customers Want to Help Themselves?” Nuance Enterprise Survey Data via Zendesk, 2013, https://www.zendesk.com/blog/searching-for-self-service/
