CCC Trends: The Top Headlines of 2021
As we head into 2022, the momentum for change is perhaps larger than we’ve seen in many years. The COVID-19 pandemic accelerated consumer and business adoption of technologies from mobile, to cloud, to AI, to more. Despite the rapid adoption of innovations, many of the top stories of 2021 underscored the interruptions caused by the pandemic and challenges meeting an imbalance of supply and demand. Specifically, in the collision repair and insurance industries the top stories of 2021 look at the impact of supply chain disruption, labor shortages, and the growing complexity of vehicles and vehicle repairs.
In this issue of CCC Trends, we revisit the headlines from 2021 that we think best represent the market forces that drove change within our industry over the last year, and that have the potential to drive further disruption in the coming year. Download the full report here.