Industry Trends with Susanna Gotsch – January 2019
What is to come in 2019? Hard to believe yet another full year has passed by –and yet here we are, at the start of 2019.
Among the top stories of 2018 within the collision repair and insurance industries were those underscoring the growing complexity of vehicles, their repairs, and the demands among consumers for a better digital experience across all aspects of their lives. In this issue of CCC Trends, we will discuss briefly how we expect market forces to drive change within automotive claim frequency and loss costs in the coming year.