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Your Shop's Security Roles: Why They Matter

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Approaching ADAS: From Customer Perception to Customer Experience
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5 min read

Approaching ADAS: From Customer Perception to Customer Experience

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September 8, 2021
Straight-Through Processing: The Power of Network
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5 min read

Straight-Through Processing: The Power of Network

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September 2, 2021
Managing Vehicle Complexity with a Seamless Diagnostics Experience
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4 min read

Managing Vehicle Complexity with a Seamless Diagnostics Experience

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August 18, 2021
Q&A With Toyota: Why is Mobile Collision Assistance Important for Customers?
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3 min read

Q&A With Toyota: Why is Mobile Collision Assistance Important for Customers?

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August 16, 2021
What Your Customer Craves
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4 min read

What Your Customer Craves

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August 9, 2021
Prioritizing the Customer Experience from Day One
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4 min read

Prioritizing the Customer Experience from Day One

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August 9, 2021
Open for Business: Embracing Transparency
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4 min read

Open for Business: Embracing Transparency

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July 12, 2021
Using Shop Performance Data to Improve the Customer Experience
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4 min read

Using Shop Performance Data to Improve the Customer Experience

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June 7, 2021
Revolutionizing Customer Experiences Through Data
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4 min read

Revolutionizing Customer Experiences Through Data

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May 19, 2021
Using Data to Drive Performance in Your Collision Repair Shop
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4 min read

Using Data to Drive Performance in Your Collision Repair Shop

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May 10, 2021
Casualty eBilling: Faster, More Cost-Efficient Bill Processing for First-Party Casualty Claims
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3 min read

Casualty eBilling: Faster, More Cost-Efficient Bill Processing for First-Party Casualty Claims

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April 23, 2021
Seven Habits of Highly Effective Recovery Professionals
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4 min read

Seven Habits of Highly Effective Recovery Professionals

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April 16, 2021

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Crash Course
2025 Q1

The Forces Shaping the U.S. Car Parc in 2025 and Beyond

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April 8, 2025
Crash Course
2024 Q4

A Year of Shifting Gears: How the Auto Claims and Repair Industry Adapted to Economic Strain and Evolving Technology in 2024

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December 31, 2024
Crash Course
2024 Q3

The Trends and Data Shaping the Year Ahead for the Auto Claims and Collision Repair Industries

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September 30, 2024
Crash Course
2024 Q2

The Effects of Severe Weather Events on the Auto Insurance Claims and Repair Industries

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June 30, 2024
Crash Course
2024 Q1

The Impact of Growing Vehicle Complexity on the Auto Insurance Claims and Collision Repair Industries

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March 31, 2024
Crash Course
2023

Crash Course: Ignite Experience

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December 31, 2023
Crash Course
2022

Crash Course: All In

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December 31, 2022