Have you ever had a file in CCC ONE that appears to be “stuck”?
Sometimes you may notice a file in the Delete Work File selection (Action Tab) that appears to be grayed out. To delete this file, you will need to temporarily disable your communications. Follow the steps below to remove the file and enable your communications.
Log into CCC ONE and switch from My Work to Configuration by using the blue icon at the top left corner of the page
Once in Configuration click on Settings at bottom left corner
Click Communications towards the top left
Set to Do Not Communicate
Go back to My Work by clicking the blue icon at the top left
Go to the correct file and under Actions select Delete Workfile
Go back to blue icon on top left and select Configuration
Go to Settings at Bottom left, Up to Communications and select Inspected
All done you are now turned back on and problem solved. The file should be gone from your system.
